FAQ

FAQ Page

No. You have the option to be present or you can tell us where we can find your keys and/ or FOB.

If you provide us with a copy of your home key, it will be kept locked securely in a key safe

The cost for our basic services is determined by our upfront, flat­rate pricing. This is calculated by the number of bedrooms and bathrooms in your home. We charge $40 per bedroom and $30 per bathroom.

Refer a friend and we will give you 50% off your next cleaning.
OR
Refer a new/existing condo building and we will reward you up to $2,000 depending on amount of condos that elect our services.

● 20% off for weekly cleaning.
● 10% off for bi­weekly cleaning.
● 5% off for monthly cleaning.

If you must change your booking, we require at least 24 hours notice to avoid a $30 cancellation fee being charged to your account. If we are locked out of the scheduled premises, and no one answers the your registered contact number within 10 minutes of our arrival, a $30 fee will be charged to your account.

Your complete satisfaction is our number one priority. Every cleaning is inspected by an onsite team leader, and guaranteed to your satisfaction. If you are unhappy with our service, we will re­clean your home for free. We take your comments seriously and make sure we understand your cleaning needs. We listen and follow through. We also offer superior customer service 7 days a week!

We provide all cleaning supplies at no additional cost. We use only high end brand-name products and top of the line equipment to clean your home. Our products and equipment include Dyson vacuums with HEPA filtration that are certified asthma and allergy friendly, terry cloths that won’t scratch your furniture, and trusted brands that are safe for your family and pets. We take care of your home as if it were our own. We use the right cleaning products and the safest cleaning techniques to protect your hardwood floors, granite counter-tops, high gloss furniture, porcelain or marble surfaces, slate finishes, mirrors, glass tops, and stainless steel appliances. We also provide green cleaning products when requested at no additional cost for our customers who prefer environmentally ­friendly cleaning agents.

Yes, our cleaning staff is fully insured & bonded to protect you against a loss.

We are focusing on Downtown Miami, Brickell, and downtown Ft. Lauderdale, and nearby areas. We are open to any customers that live in Miami and Ft. Lauderdale and plan in the future to go up to West Palm Beach.

We provide all cleaning supplies at no additional cost.

You will have the option to tell us about your particular pets so we can make this a pleasant experience for your pets.

First Class Cleaning FLA provides a customizing cleaning tailored for your home based on your specifications, as well as providing a trained, and experienced staff that is insured and bonded, and as well providing a recording of our staff to make sure you have extra security when you are out and about!

If you select a recurring service, it will be booked at the same date and time as your initial selection. Changes can be made by contacting us 24 hours before date of service.

Just call us and we will skip your for that day. Please give us at least 24 hours notice.

We are open 7 days a week from 7AM to ­6PM. Also our customer service team is available 24/7 for any questions you have.

All our services are optional, so you can pick and customize the cleaning that you would want. Also you can change from one clean to the next and adding on other services that you might not need on your previous clean.

Yes. Please call our customer service number and they will reach a contact that will guide you through of booking a cleaning.

We provide all cleaning supplies at no additional cost. We use only high end brand-name products and top of the line equipment to clean your home. Our products and equipment include Dyson vacuums with HEPA filtration that are certified asthma and allergy friendly, terry cloths that won’t scratch your furniture, and trusted brands that are safe for your family and pets. We take care home as if it were our own. We use the right cleaning products and the safest cleaning techniques to protect your hardwood floors, granite counter-tops, high gloss furniture, porcelain or marble surfaces, slate finishes, mirrors, glass tops, and stainless steel appliances.